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All diabetic or medical supplies are subject to manufacturer’s warranty. Please be ware that we don’t manufacture any diabetic supplies. Once we have received and processed the return product a credit or refund will be issued within 14 days and an e-mail confirmation will be sent to the customer. We’ll issue a Return Authorization (RA) number that you will need for the turn around.
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Report any damaged, missing, or short date, or wrong items to our customer service team by submitting a form on the Contact us page. Complete the form and submit your request. To request refund visit your account, locate your order, and click Request Refund to fill in the necessary details. Items cannot be returned, replaced, or exchanged more than 60 days after delivery dates. Items returned in new condition with original packaging more than 21 days but less than 60 days after delivery date will be charged a 15% re-stocking fee. We cannot accept returns on opened packages due to the nature of medical supplies. Returns must be in new condition, and in the original packaging.
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You can return your order for a full credit or refund for up to 21 days from the date of delivery. To file a claim, please retrieve your USPS tracking number from the email we sent you following the completion of your order and present it to your local post office. Please contact your local carrier (USPS or UPS) for lost or miss-delivered packages. In case your package gets lost, miss-delivered or delivered late, while we do our best to help you locate the order, we release our responsibility of delivering once the order has been marked as “Delivered” or “Accepted by USPS” in the USPS tracking system. Immediately after the completion of your order you will receive an email notification with a tracking number.
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Our goal is to send out all orders on the same day as long as they are received by 3PM local time. We know that delivering your supplies quickly is important, so we make our best to ship your orders as fast as we can. All orders will be shipped via either United States Postal Service USPS or UPS depending on the shape/size.